Machine learning for customer sentiment analysis raising NPS from 40% to 70% for an Australasian manufacturer
A manufacturer entering Southeast Asia lacked localized customer insight.
StartDate deployed multilingual sentiment models across call-center transcripts, emails, and social media in six languages. Real-time dashboards flag at-risk accounts, and generative AI drafts personalized retention offers.
NPS climbed from 40 to 70 in 18 months, churn fell 54%, and regional revenue grew 180%.